Jeffrey Gitomer

Topics

Salespeople, and people who serve customers, are looking for new information about their everyday situations, interactions, opportunities, problems, and challenges. In short, anyone attending a seminar is looking for ANSWERS.

Speaking and training more than 150 times a year, Jeffrey Gitomer provides answers, informs, challenges, and entertains professionals for companies like BMW, Cingular Wireless, Coca Cola, DR Horton, Hilton Hotels, NCR, BNC Mortgage, Ferguson Enterprises, Liberty Mutual, Principal Financial, and hundreds of others.

Gitomer's seminars focus on the self-evaluation of individuals and deliver pragmatic, real-world information that is easy to understand and use. He is the best-selling author of The New York Times best-seller The Sales Bible, The Little Red Book of Selling and The Little Red Book of Sales Answers. All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, and his latest best-selling books and The Little Black Book of Connections, The Little Gold Book of YES! Attitude and The Little Green Book of Getting Your Way. Jeffrey's books have sold more than a million copies worldwide.

Some of the real-world topics to be covered in Jeffrey Gitomer's seminar include:

. Understanding buying motives
. The Life-Long Learning Formula.
Customer satisfaction versus Customer Loyalty.
. Earning referrals.
. Engagement.
. Give value, then ASK for the sale.
It's NOT work, it's NETwork
The Loyalty Formula.
. Creating a real difference between you and other companies.
. How much is one customer worth?
. The relationship -- How to build it.
. The difference between satisfied and loyal customers
. Getting your phone to ring with qualified prospects
. Putting yourself in front of people who can say yes to you
. The value of memorable actions
. The personal side of customer service
The NEW rules of the game.
. Gitomer's list of "Things Customers Want - NOW!"